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SerWizSol believes that one of the most important contributors of sustained quality of performance is the practice of continuous learning and development. Towards its endeavor to deliver services of international standards, SerWizSol has invested in building elaborate Training infrastructure and finest systems and processes. These ensure a robust and consistent delivery of services with a total focus on quality. The most scientific methods are adapted to ensure that people at all levels are evaluated to identify development & scope for improvement areas.       Finest training facilities at all centers   16 fully equipped large capacity training rooms   64 well trained & experienced in-house trainers Scientific & refined training methodologies   Modular programs to accommodate training requirements for all levels   Adoption of acclaimed Kolb’s Learning Cycle to determine training methodology for each training module   Modules designed for specific roles requiring specific competencies   Designed to suit adult learning styles   Use of custom designed training portals & videos Kolb's Learning Cycle Mandatory & periodic training modules   For all employees in specific levels   To ensure consistency in quality of service delivery   Modules cover functional, generic, developmental requirements   Multiple delivery modes employed for effective learning     Category Induction (1 day) Class room Training (23 days) Nesting / OJT (10 days) Leadership, people management & role orientation Team Managers   Team Leaders Contact Centre Executives   Customized training modules focused on telecom industry   Customer centric training modules   Modules cover technology, products, services, VAS, CRM, Billing, standard & technical operating procedures, policies, regulations   Soft skill training modules cover telephone etiquettes, accent & voice modulation, scripts/call flow, call control, managing irate customers Only by well qualified executives manage customer interactions   Intensive training programs for contact centre executives   Classroom training & on-the-job training     Consistent tracking of effectiveness of training & education   Adoption of Kirk Patrick’s framework for evaluation   Evaluating efficiency of training delivery. Aids in further improving delivery mechanism   Analyzing trainee feedback. Assessing effectiveness & improving training content.   Evaluating actual knowledge & skills demonstrated during mock calls, on-the-job training   Evaluating performance scores, productivity levels & quality scores

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