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Well trained quality
professionals |
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We have close to 100 quality
professionals |
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Quality audit
team for assuring quality of service |
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Process improvement team for
documentation of processes as per ISO standards & improvements
through six sigma methodology |
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Focus on
total process quality & improvements |
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Quality focus spans all
functions including service delivery, recruitment, training,
work force management, IT, etc |
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Process compliance as per
client agreed parameters |
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Continuous monitoring of customer interactions’ quality |
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Random or 100% recording,
for quality evaluation |
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Coaching & feedback for
improvements |
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Calibration with internal
and external customers |
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Data analysis for
correlations on performance against quality parameters |
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Robust
migration methodology |
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Understanding business
requirements |
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Mapping &understanding
processes for migration |
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Implementing BPMS (Business
Process Management System) framework |
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Developing & refining
training content |
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Understanding service level
requirements |
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Preparing detailed migration
plan |
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Implementing migration plan
sustaining operational quality |
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Periodic
Customer Satisfaction Surveys |
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To check internal quality
measures as per client requirements |
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Make course corrections to
enhance process effectiveness |
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Independent customer
satisfaction surveys by external agencies |