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At SerWizSol, we constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of services we provide. We always try to exceed our clients' expectations by continually improving our delivery processes to bring value to our clients' businesses.

To ensure high quality of services, SerWizSol has invested significantly in criticalenablers such as accreditations, adopting industry best practices in addition to implementing world class Quality Management tools. The following table provides a snapshot of our current status with respect to the above, across our call centre.

 
 
 
Well trained quality professionals
 
We have close to 100 quality professionals
 
Quality audit team for assuring quality of service 
 
Process improvement team for documentation of processes as per ISO standards & improvements through six sigma methodology    
 
Focus on total process quality & improvements
 
Quality focus spans all functions including service delivery, recruitment, training, work force management, IT, etc
 
Process compliance as per client agreed parameters
Continuous monitoring of customer interactions’ quality
 
Random or 100% recording, for quality evaluation
 
Coaching & feedback for improvements
 
Calibration with internal and external customers 
 
Data analysis for correlations on performance against quality parameters 
Robust migration methodology
 
Understanding business requirements  
 
Mapping &understanding processes for migration  
 
Implementing BPMS (Business Process Management System) framework  
 
Developing & refining training content  
 
Understanding service level requirements  
 
Preparing detailed migration plan  
 
Implementing migration plan sustaining operational quality
Periodic Customer Satisfaction Surveys
 
To check internal quality measures as per client requirements 
 
Make course corrections to enhance process effectiveness
 
Independent customer satisfaction surveys by external agencies 
 
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