| |
State of
the art technology deployed |
| |
|
IVR,ACD & Reporting from
Avaya |
| |
|
Quality monitoring on NICE
& Verint |
| |
|
Workforce management with BluePumpkin |
| |
|
Networking from Cisco &
Nortel |
| |
|
Security from Symantec, Trend
& Cisco |
| |
|
Microsoft solutions for directory
service, live communications and portal |
| |
|
Monitoring and management on
HP Openview |
 |
| |
Multiple
levels of redundancy to ensure continuity |
| |
Contact
infrastructure offers multimedia capability for Interaction
management with voice, e-mail & chat functionality |
| |
‘Engineering-Education-Enforcement’
approach to create a secured work environment |
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