Ricardo Layun (Ricardo), VP - Customer Care Operations & Head - Travel SBU, USA


Before joining SerWizSol, Ricardo was VP- Customer Care operations of TRX Inc., where he was responsible for overall operational performance and quality of service provided by US and International Call Center Operations located in Milton, FL, Parkersburg, WV, and Berlin, Germany. Responsibilities also included the Global Workforce Management Team, and the Worldwide Training Department located in all the above centers as well as Atlanta, GA, Leicester, UK, and Bangalore, India.

He started his career with American Express, Travel Related Services. He also worked with BellSouth Mobility as Director-Customer Service and Providian Financial Corp as Center Director, Credit Services.

MBA coursework has been completed at Lynn University in International Management; Ricardo is a licensed private pilot. He also holds a Bachelors degree of science in business administrative studies apart from an associate of Art degree in business administration.